With over 22 years of experience in the field, John Young serves as CEO of Keller Williams Realty Dulles, an agent-centric franchise specializing in residential and commercial real estate in Virginia, Washington, D.C., and Maryland. With his successful re-launch of the franchise in January 2018, Dulles Market Place won the firm’s award for Best Brokerage in Potomac Falls in 2019 and 2020. Guided by the mission statement to be the “Brokerage of Choice for All Agents in Northern Virginia,” John focuses on creating a culture of abundance and a family-like atmosphere within the market center, where his agents thrive and customer service reigns.
He remarks, “I view my real estate agents as my customers and always trying to provide them the most value possible.” Using this tactic, John has led the brokerage to flourish. Since joining the company in December 2017, he has grown Dulles Market Place from 80 real estate agents to approximately 150. This approach is one that John learned from his early days of working at Walt Disney World, where he learned customer service from the best.
Both the initial recruitment of high-performing real estate agents and the relationship cultivated between the brokerage and those they hire are an essential part of his process. By building an ecosystem of rapport, support, and success, John is able to attract and retain quality brokers long term. He functions as a mentor for his agents through weekly coaching sessions, goal setting, and exploration of the significance of achieving them. His nurturing of their skills allows them to work together to accomplish these goals. To John, there is nothing more rewarding than getting a call from an agent saying, “I’m taking my family to Disney World for the first time because of my success from your guidance and the culture the ecosystem of your market center.”
John and his team of agents are also dedicated to supporting the local community through causes such as Team Mathias, organization that supports families and research efforts by raising awareness for all childhood cancers, and Deshong’s Gift Back, a nonprofit dedicated to providing fresh, organic produce to food banks, shelters, and needy communities.