Many people face a hardship at some point in their lives, but few of them dedicate their careers to helping others in similar situations. However, this is precisely what Neo Hernandez decided to do after she lost her home in a short sale during the Subprime Mortgage Crisis of 2008. Her family was not completely informed about the process, so after the bank decided not to forgive their debt, they were forced to pay for the house even though they were no longer living in it. Neo was frustrated and felt the desire to assist other people in similar situations. She wanted to educate the public on how the real estate industry works and to provide them with a better understanding of contracts and financing. Neo’s aspiration to make a difference is what led her to partner with Long and Foster Real Estate.
Founded in 1968, Long and Foster is the largest privately-owned real estate company in the United States, and it is among the top twenty largest private companies in the world. It is also the largest global affiliate of Christie’s International Real Estate, which is a network of high-end brokers who specialize in luxury properties. Long and Foster is a full-service brokerage firm, so they offer residential and commercial real estate, mortgage settlement, insurance, property management, corporate relocation, and vacation rental services.
As one of the company’s ten thousand real estate agents, Neo has many responsibilities and designations. Sometimes, she acts as a seller’s representative (SRS) while at other times, she works with buyers. Neo primarily deals with investment properties, suburban living, residential resales, single family homes, and townhomes. However, her specialty is supporting first-time home buyers as well as first-time home sellers who are planning to relocate. Education is Neo’s priority, so she likes to concentrate on these groups to make sure that everyone is knowledgeable about what they need to do in order to properly navigate the process.
In fact, when asked what characteristics make her unique, Neo said that her superpowers are educating others and caring about them. She explained that Long and Foster take great care in adequately training their agents to ensure that they leave no margin for error. Therefore, her background, training, and experience allow her to feel confident in educating clients before the buying and selling process. Neo always gives buyers at least three options so there is less pressure because she understands that decision-making can be stressful. Whether they are buying or selling, she wants them to have a positive, regret-free, experience.
Another trait that makes Neo exceptional is her ability to speak three different languages. Although her native language is Spanish, and the majority of her clients are Spanish-speaking, she is also fluent in Italian (her second language) and in English (her third). Since only 13% of the world’s population have the ability to speak three languages, being multilingual gives Neo the opportunity to assist more people. Therefore, it is not surprising that she was presented with the Outstanding Excellence and Dedication Award by the National Association of Professional Women in 2016. Neo’s goal is to continue her journey helping and serving others throughout the Silver Spring area.
Long and Foster Real Estate
12520 Prosperity Drive, Suite 105
Silver Spring, MD 20904