If there’s one thing that Gus Ochoa knows, it’s that no two businesses are alike. Like the people who run them, they evolve, shift, and develop at different paces and in different ways. And, as continually progressing and changing entities, they cannot be put into, then kept in, a one-size-fits-all box. Even as technology itself advances at the speed of light, the need for unique, customized, and “case-by-case” IT services that can keep pace with all this motility has never been more essential. Luckily, for the business owners of Chicago, and quite often beyond, Gus Ochoa created O-Lux Technologies.
O-Lux Technologies, based in Naperville, Illinois, is a leading, full-service IT management firm that specializes in scalable, fully managed IT solutions for small to mid-sized businesses. Founded in 2020 and backed by over a decade of holistic experience, this is not your average, Xerox version of an IT provider. With 24/7 support, backed by their industry-leading response time guarantee of 15-30 minutes, a triaged ticketing system, and white glove service that easily surpasses the competition, O-Lux Technologies is the model that all other IT companies should aspire to. “Technology is at the core of most industries today, and we know the path to modern success and sustainability is built on steadfast, strategic IT management,” Gus shares. “We’re making it easier for businesses of all sizes to leverage the power of cutting-edge tech without the hassle of an in-house IT team.” And with that mission, Gus and his team have helped businesses of all sizes to increase productivity, enhance stability, and amplify security.
The Top 100 Magazine spoke with Gus to learn more about his background, why he started O-Lux Technologies, and how they continue to differentiate themselves in such a saturated market.
Gus, first tell us a little about your background and what you did before you founded O-Lux Technologies.
I’ve been in the field of IT for over a decade. Earlier in my career, it was primarily in a consulting capacity for large enterprises, such as Fortune 500 companies and the military. After about five years of that, I pivoted to serve independent organizations, which allowed me to expand my knowledge base and fine-tune my skills for application in the small-business arena. This was especially valuable because it allowed me to see what was lacking in the services these businesses were receiving and what was being offered. Ultimately, it helped me devise a strategy for offering more options with more scalability and lower costs.
What made you decide to start a company that would cater to and support small business?
There was definitely an unmet need for bespoke solutions. Almost every company out there was providing a monthly service “package” that did not offer the more unique options that so many clients require. The small business experiences growth and can develop or slow erratically. Regardless of the operational trends, we can revise our services to match what the business is going through at any given time. We are serving a wide array of business types, from law offices, engineering and architectural firms, publishing companies, and property management clients to construction, health care, education, and logistics companies. There’s just no way a “standard” package can serve the varying and unique needs of so many activities. At the end of the day, it’s about helping our customers utilize their IT optimally, in a way that suits their needs.
You’re very passionate about the company and the industry as a whole. You even created the company website yourself. Why is it so important for you to differentiate O-Lux Technologies from others in the IT sector?
Most people don’t realize that there are options outside of the antiquated, “standard” IT solutions packages offered by typical IT firms. Then they’re stuck with services they might not need or unable to get services they do need. We don’t restrict our amenities to those that we can provide easily. It’s not about us—it’s always about the client. Some businesses might need network, computer, and cybersecurity solutions, as well as monitoring, etc., while others need more focus on certain technology. We even have partners to assist with the services we do not offer, such as website and software development. Innovation is key and I always want to be on the cutting edge of technology so that we can understand the unique tech needs of today’s businesses. Our industry knowledge lets us identify weak points, suggest innovative solutions, and effectively manage our clients’ IT. We are a company founded and managed by IT experts. As such, we’re able to foster a culture of in-depth tech understanding throughout the entire organization. For our clients, that means faster solutions, fewer problems, and a more efficient IT team.
What do you enjoy most about your work?
The technology. I got interested in this field initially because technology is the future—it is ever growing and expanding, and I love doing something new all the time. Being able to stay on top of new trends and products allows me to better serve our clients, but it’s also very rewarding as a career.
This field requires you to have several certifications. Can you tell us about them?
The certifications are probably the most difficult to obtain. You have to be skilled and knowledgeable, with a thorough understanding of the critical functions required by an organization to actively protect their data and have the ability to grow and adapt with an organization’s evolving data protection needs. I have several certifications, including Cisco, Microsoft, Veeam and many more. I have a double major in cybersecurity and information technology for my BA.
What are a few of your greatest professional accomplishments?
One is seeing my small business clients growing, knowing that our services helped to facilitate that growth. Also, obtaining my certifications, not only because they were challenging to get, but because with them, I can ensure my clients have access to the skills I’ve acquired in pursuing them. It inspires confidence, and I’m glad that my clients feel secure with O-Lux Technologies on their side.
Gus Ochoa, Founder/CEO
LinkedIn: Gus Ochoa
Facebook: O Lux Technologies